Refund Policy

Refund Policy

• In the event of wrong product(s), wrong/multiple payments by the Customer, customer may raise the complaint/query by writing an email to contact@thedwave.com.

• The Customer shall provide all the details including supporting documents, additional information and photograph in support to their complaint/query as and when requested by Sahyadri Bio Labs Pvt. Ltd.(SBL), failing which no complaint/query shall be entertained by SBL.

• In the event of damage to the product(s)/item(s), the Customer is eligible for refund of the invoice amount subject to satisfaction of SBL after scrutinising the photographs, supporting documents and details provided by the Customer.

• If Customer has made payment though payment gateway, aforementioned refund shall be initiated within seven (07) – ten (10) working days from the date when the complaint has been resolved. However, fifteen (15) working days will be required in case payment made other than through payment gateways.

• In case, of multiple amounts is remitted from Customer’s end due to technical/internet problem then SBL may initiate retransfer of such amount to Customer’s after securitizing the payment history and such other details of the Customer.

• Refund amount as mentioned herein above shall be only in Indian Rupees.


Cancellation / Return Policy

Once delivered, SBL follows No Return Policy, however the customer can send email to contact@thedwave.com in case he/she wishes to cancel the order within 24hrs of ordering. The invoice amount shall be refunded to the customer as per the refund policy mentioned above.


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